IT Users

Business Intelligence Software for IT Users

Supporting strategic business initiatives like data governance, security and scalability gives way to additional responsibilities. The importance of helpdesk, software and licensing management increases visibility into the needs of the organization. Now more than every network governance is the key to gaining insight into potential risks to the organization.

Now IT professionals can:

  • Track and analyze helpdesk tickets
  • Gain insight into average response times and case duration
  • Optimize performance through greater insight into case detail
  • Manage software assets from procurement to disposal
  • Reduce costs by preventing over payments, unnecessary purchases, or inflated maintenance
  • Increase visibility into software license usage across the organization
  • Monitor and manage log analysis
  • Identify and investigate unusual activity
  • Minimize and remediate potential risks

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